Will AI clones replace us all? 🤖

👥 Future of customer experience with AI agents, UK court rules AI can’t be an inventor, creating spreadsheets in ChatGPT, and more!

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Everyday AI
December 20, 2023

Outsmart The Future

Today in Everyday AI
6 minute read

🎙 Daily Podcast Episode: What does the future of customer experience look like with GenAI? Will all brands be using AI agents for their customers? Give it a listen.

🕵️‍♂️ Fresh Finds: An AI-powered e-commerce image tool, AI discovers a new antibiotic, and an AI robot beats humans at a game. Read on for Fresh Finds.

🗞 Byte Sized Daily AI News: Biden administration initiates AI safety standards, UK court rules AI can’t be an inventor, and Stability AI announces paid memberships. For that and more, read on for Byte Sized News.

🚀 AI In 5: We’re highlighting a ChatGPT plugin that allows you to query the web and summarize text and video content. See it here

🧠 Learn & Leveraging AI: So how can AI tech like agents help push customer experience forward? What can you do to adapt? Keep reading for that!

↩️ Don’t miss out: Did you miss our last newsletter? We talked about implementing AI responsibly in Higher Ed, OpenAI board gets veto powers, and the best ChatGPT PDF plugin. Check it here!

D-ID Agents - The next era of customer experience? 🤔

What does the future of customer experience look like with GenAI?

Will AI agents become the main touchpoint between brands and consumers?

How will we adopt AI agents in various roles from personal to professional?

We're taking a look at existing and new technology that'll change the way we interact with brands, products, and services.

Ron Friedman, Head of Content and Creative Marketing at D-ID, joins us to discuss the next era of customer experience using AI agents.

Also on the pod today:

• Are AI agents the future? 🤷
• Ethical concerns around AI agents ⚖️
• Creative business use cases for AI agents 💡

It’ll be worth your 38 minutes:

Listen on our site:

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Listen on:

Upcoming Everyday AI Livestreams

Thursday, December 21st at 7:30 am CST ⬇️

Here’s our favorite AI finds from across the web:

New AI Tool Spotlight – Pic Copilot is an AI powered e-commerce image tool, Knowlee AI lets you connect any app to an AI agent, and Empty is an AI-powered email filter.

Trending in AI – The US Federal Trade Commission has banned the use of Rite Aid’s facial recognition for 5 years due to its lack of safeguards.

AI in Medical - AI has now discovered a new class of antibiotics.

AI in Society – An AI robot has beaten humans at a physical game for the first time.

Read This – AI experts are sharing 6 of the biggest AI innovations of 2023.

1. Biden Administration Initiates AI Safety Standards 🇺🇸

The Biden administration is taking crucial steps toward establishing safety standards for generative AI, following President Joe Biden's executive order on AI. The Commerce Department's National Institute of Standards and Technology (NIST) is seeking public input to develop key testing for AI system safety. This initiative aims to create industry standards around AI safety, security, and trust, ensuring responsible development and use of AI technologies.

2. AI Could Widen Racial Wealth Gap in the U.S. 💵

Research suggests that the implementation of generative AI in the workplace could widen the racial wealth gap in the U.S. by $43 billion by 2045. This increase is attributed to Black workers being employed in occupations most at risk of automation. McKinsey's research indicates that while generative AI is expected to create significant wealth, Black households will only gain a fraction compared to white households.

3. AI Cannot Be Named as an Inventor, UK Court Rules 🇬🇧

The U.K.'s highest court has ruled that artificial intelligence cannot be listed as an inventor on a patent application. This decision stems from a case involving Stephen Thaler, who filed patents naming his AI tool, "DABUS," as the inventor. The court upheld that under current patent law, an inventor must be a "natural person." Thaler's argument that his ownership of the AI entitled him to the patents was rejected, as the law requires a human inventor.

4. Google and Meta Tighten AI Rules Ahead of 2024 Elections 🗳️

Google is set to restrict responses from its chatbot Bard and search generative experience for election-related queries before the 2024 U.S. Presidential election. This policy, effective early 2024, aligns with Meta's decision to bar political campaigns from using its generative AI advertising products. Both tech giants are intensifying their focus on AI's role in elections, including the need for advertisers to disclose AI usage in political ads on platforms like Facebook and Instagram.

5. Stability AI Introduces Paid Membership for Commercial Use 💳

Stability AI, the creator of Stable Diffusion, has launched a subscription service for commercial use of its AI models. The company offers three membership tiers: a free tier for personal and research use, a $20 per month subscription for smaller entities, and an enterprise plan. The paid tiers grant commercial rights and early access to new AI models.

Voxscript ChatGPT Plugin Review

Here's a ChatGPT plugin that'll not only save you a ton of time but help to grow your business or career.

VoxScript is a great plugin that allows you to query the web and summarize text and video content.

🤷‍♂️ What’s Going On and Why It Matters:

Problem with your order? 

Buckle up for an hour-long wait on the phone, or an overly robotic “AI chatbot,” right? 

Maybe not anymore. 

Today, we talked with Ron Friedman of D-ID, the GenAI juggernaut that is changing the customer experience industry. 

Aside from literally breaking the news and announcing D-ID’s newest product offering, we talked about how AI agents could shake up the customer experience industry in the months and years to come. 

So are customer support chatbots going bye-bye?

Maybe not being on hold for 57 minutes to ask about that random $67 surcharge? 

That future could be here sooner than you think.  

Enter — AI agents from D-ID.

Ron is the Head of Content and Creative Marketing at D-ID, and he walked us through what the future of customer experience may look like. 

So what might it look like? 

Very human-looking, human-sounding AI agents. 

(And maybe less screaming/typing “human” to try and get your issue resolved faster.) 

Ron and Jordan tackled the future of customer experience and AI agents on today’s show.

Are chatbots on websites going to be a thing of the past? 

Might we just be talking with human-like AI agents instead? 

We talked in-depth about those issues, and also dove into: 

  • Business use cases for DID's technology

  • Use of AI in creating personalized video emails for business purposes

  • Discussion on the ethical implications of AI, including deepfake videos and misleading content

  • Potential role of AI agents in real-time video interactions

  • The potential of AI in external communication and messaging, allowing for 24/7 availability 

And that’s just a sampling. 

Check out the whole episode before we break it all down and apply it to your biz 👇

🦾How You Can Leverage:

Before the ChatGPT viral frenzy of November 2022, there was another headline-grabbing AI release. 

D-ID. 

The company (literally) turned heads in 2020 when it started showcasing its freakishly accurate tech that turned any still photo into a talking AI replica. 

In the past 3 years, D-ID has ramped up their GenAI offerings across all realms of biz applications. 

From their Creative Reality Studio and Chat.D-ID to their email marketing integration and D-ID Agents, the company is seeking to change the way we all interact with companies (and each other) online. 

Ron dished on the current-day implications and where AI agents may go in the future. 

Here’s what you need to know to apply it to grow your career or biz. 

1 – Safety first️ 🔐

Making an AI clone that can talk and look like a human just from a photo? 

Sounds kinda scary and dangerous, right? 

Not if used correctly. 

The buzz in all things AI is safety in a world of deepfakes and ethical usage in an era sometimes void of transparency. 

Try this: 
Ron shared on the show about steps D-ID takes in safety and ethical considerations. He shared that all D-ID services include a watermark, ensuring users on the other end understand the agent is AI-generated. (We’re big fans of this practice!) 

Unauthorized deepfakes? Not a chance.

Ron shared restrictions on creating AI agents and D-ID’s policy against creating agents you don’t have access to. (Think: no unauthorized celebrity cloning.) 

Read a bit more about D-ID’s ethical pledge and how they’re working to balance AI innovation with safety and transparency. 

2 – Bring life to the mundane 🌱

Got the ethical stuff outta the way? 

Let’s talk fun stuff. 

You know that SAME training you do in HR? The one where you read the same PowerPoint bullet points over and over in real life? 

Try this: 
Looking to increase your training impact but can’t scale the human trainer? That’s where D-ID’s AI Agents can come in. 

And AI Agents aren’t only applicable for training. Need to scale your sales efforts? Or want a more personable version of that chatbot on your website that’s been collecting dust since 2019? 

D-ID’s Agents can change how you or your customers interact with your company. 

3 – Personalization at scale 🧑

Breaking news on Everyday AI? You beeeetchya. 

When two former journalists got together, you know there had to be some headline-grabbing news. 

Before the press release was even dropped, Ron announced one of D-ID’s newest offerings:

Personalized Email Videos integration with LivingAI. 

Announced first on our show, this integration brings the D-ID technology straight to your inbox.

Try this:
Maybe you do a bit of cold outreach, or you’re wanting a more personalized way to knock on closed doors? 

The new D-ID-Living AI partnership might be it. Ron talked about the use cases of being able to send personalized AI videos to thousands of (current or potential) customers. 

Read more about this recently released feature here. 

Now This …

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